Conversations For Leaders


I have been a student of leadership and mentoring emerging leaders almost every day.  One of the first questions I ask people is-why do you want to be a leader? It’s a question that goes to the heart of why you wake up every morning and why you chose to make a positive difference. Read the rest of this entry »


In almost every business, the common objective is to make money. Many business owners and new entrepreneurs are tempted to focus on that.  But the best indication of a successful business in the long run comes from building great relationships with customers so they keep coming back for more. Loyalty is the name of the game! Read the rest of this entry »


I love to connect with managers and leaders to find out what drives them every day. Why do they want to lead? Maybe they recently got promoted to a leadership role or worked their way up in their company? Or maybe unforeseen circumstances created a new adventure in their journey. Read the rest of this entry »


Throughout my career in the hospitality business, I came across some really great people. People who want to serve and committed to excellent customer service. Customer service was part of their DNA. They became customer service champions.  They display relentless passion toward taking care of people and exceeding the customer expectation every time.  Read the rest of this entry »

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Mr. Snowden arrived at the hotel at about 2pm, but his room was not ready. He came over with his son to “Staycation” for Spring Break at our hotel. One of the main attraction was our indoor pool and other family type activities going on at the hotel. Read the rest of this entry »


Great leadership can transform your organization into a customer-centric company and it’s not complicated. But it’s requires consistent leadership attitudes and behaviors that serves both your external customers as well as your internal customers. It’s a win-win! Read the rest of this entry »


When I think of a great leader, I think of someone who has a compelling vision. Their vision keeps them focused, hungry and inspired to do whatever it takes to create significance in the lives of others. Read the rest of this entry »


Excellent customer experience must be at the core of our business if we want to stand above the crowd. If you want your business to grow and prosper, you must create a customer experience that’s unique and memorable to everyone who does business with your company. Read the rest of this entry »


What do you look for when you hire a leader to work in your organization? It seems like every person you ask, may give you slightly a different answer. When I ask this question to business executives and CEOs, most of them draw upon their own personal experiences of what makes a great leader. Rarely, do they go to the company vision and values of what their culture is all about. Read the rest of this entry »

What customers really want?


What customers really want today are memorable experiences. Sure, they want good service, a good product, and a good price. But what creates customer loyalty is the emotional connection created by organizations through the use of personalization, innovation, and positive emotions. Read the rest of this entry »


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